Frequently Asked Questions

1. How will I know if my order was successful?

• A notification page will appear with your Order ID once the order is placed.

• You will also receive a confirmation notification at your registered email ID.

2. When will my order be delivered?

• We deliver within 24 working hours.

• Delivery will be made according to the schedule selected by you during checkout.

3. Do you deliver outside Kuwait?

• Currently, we only deliver within Kuwait (confined to the areas specified in the address list).

4. What are the delivery charges?

• FREE Delivery: For any orders with an invoice value above 10 KD.

• 1 KD Charge: For any order below 10 KD.

5. What are the payment methods?

• We currently accept Cash on Delivery (COD) and KNET.

6. How do I cancel my order?

You can cancel your order by contacting our customer service team via:

• WhatsApp: +965 55518007

• Email: info@adnanistore.com

7. What is the return process?

Please contact our customer service team. We will assist you and ensure you receive your rightful refund or exchange, depending on eligibility.

8. Do you offer a warranty on products?

Yes. We guarantee that all products sold on Adnanistore are 100% genuine products covered by standard manufacturer’s and agency warranties.

9. How secure is my transaction?

Your security is our priority. All payment transactions on our website are secured by approved SSL Certificates to protect your data and privacy.

10. When can I contact Customer Service?

Our team is at your service from 9:00 AM to 9:00 PM, Saturday to Thursday.